Seagate ST3500320SV - SV35.3 Series - Hard Drive Uživatelský manuál stáhnout pdf (Strana 2)

Urgent Field Update

Topic: Drive Hang after Power Cycle Date: 1/16/09

Products: Barracuda 7200.11, Barracuda ES.2 (SATA), DiamondMax 22, FreeAgent Desk, Maxtor

OneTouch 4, SV35.3, SV35.4

For Immediate Release

Contact your Seagate representative for additional information.

The content on this page was distributed to blog sites and specific press and analysts on Friday, January

Customer Update

Seagate has isolated a potential firmware issue in certain products, including some Barracuda

7200.11 hard drives and related drive families based on their product platform*, manufactured

through December 2008. In some circumstances, the data on the hard drives may become

inaccessible to the user when the host system is powered on. Retail products potentially affected

include the Seagate FreeAgent® Desk and Maxtor OneTouch® 4 storage solutions.

As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to

those with affected products. To determine whether your product is affected, please visit the

Seagate Support web site at

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

Support is also available through Seagate’s call center: 1-800-SEAGATE (1 800 732-4283)

Customers can expedite assistance by sending an email to Seagate ([email protected]).

Please include the following disk drive information: model number, serial number and current

firmware revision. We will respond, promptly, to your email request with appropriate

instructions.

For a list of international telephone numbers to Seagate Support and alternative methods of

contact, please access http://www.seagate.com/www/en-us/about/contact_us/

*There is no safety issue with these products.

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Seagate ST3500320SV - SV35.3 Series - Hard Drive Uživatelský manuál Strana 2