i Field Service Handbook for Silicon Graphics Workstations Crimson TM IRIS- GreatEastern TECHNOLOGY
Fidd Service Handbook for SGI CflmsOn Models Crimson Series systems are configured in a number of models based on the processor speed (most syste
-..2. . .. .. . .. CllmsoCr . Master Troubleshooting Flow Chart Reld Service Handbook lor SGI Depending on the specific type of emr. the master flow c
fleld Setvice Handbook for SGI Troubleshooting Flow Chart A-System Power Problems : .:.:; . . ._ ... .. .: Q I ..-.. . .. .. .. 0 Great Eastern Techn
Crimson .. . .:: .. .. Flow Chart Al-Over Heating Problems L I I .-.-. .. .. i 4-4 (0 Great Eastern Technology 11 /96 0
TmuMeshooUng :.-.. . ._. .. ... .. .. - :j. .. .. Flow Chart &-Graphics Subsystem Problems Boxes on the right si& of the chart state possible
.:.:.: . .. Table B1-Troubleshooting Graphics Subsystems Problems Test Procedum Possible Failing FRU Check monitor cables Replace cables 1 Rotate
Flow Chart C--POST Fails Boxes 'm the right side of the chart state possible failing FRUs and point you to additional troubleshooting procedms. S
.:::.: ..: Table Cl-System Fails POSTS When a failure occurs during the POSTS, the system displays Mor information on the graphic console and an ASU
.. :. .. ...-. .. Reld senrice Handbook far SGI TmuMeshooEing By-Passing the POSTS If the System hangs during the POST, the mode switches located on
CllmsOn Field Service Handbook for SGI Flow Chart Cl-PON Testing Pow&-on ON) testing is low level hardware testing, using firmw- in NVRAMs residi
%Id Selvlce Handbook for SGI Running PON Tests See the table below far descriptions about running PON tests. PON test i Test commands CPU-Test CPU p
Systems configured with 64 MB of highdensity memory Mods1 Number Processor Graphics Subsystem WWDCR64S R4000 None (server) R4OW Entry WWOCRMXS R40W x
cfim .. ... .. ... .. .. Flow Chart D-IRIX Boot Problems Problems with the following can result in the system not booring: c 4- 12 11/96
.._-.. . .. . .. .. .. ReM Senrice Handbook for SGI Troubleshooting Flow Chart Dl-System Cannot Boot sash From System Disk . .. ::. .. Cb Great Easte
CrlmsOn ...-. . ._ .. .._ .. -.- Flow Chart E-System Hangs or Panics Use chart to troubleshoot a system that will not boot single or multi-uscr IRIX.
Troubleshooting f e. .. t . Field Sewice Handbook for SGI Flow Chart Wntermittent Problems :.-. ..-... .. 4- 15
Crlmson Flow Chart G-Undetermined Problems 4- 16 1 1 IA Q Great Eastern Technology 11196 e
. :::: .. Section 5-Field Replaceable Units This section contains a list of field replaceable units (FRUs) for Crimson systems. .. Also included
CrlmsOn ' field Senrice Handbook for SGI Peripheral Devices %pheral devices such as raw disk drives (without brackets or sled), tape drives, CD-
\- .. . .. . .. .. .. .. fleM Service Handbook for SGI FRU List-Crimson (. CPlJ-Memory-40 FRU Number Description Field Replaceable Units 030-0222-00x
. ... : .. .. ClimsaCr FieM Senrice Handbook for SGI VGXT Graphics Subsystem FRU Number Description 030-021 8-00~ PCA DG1 DISPLAY GENERATOR 03Mll5
Field Reolaceable Units Single-Board Graphics Subsystems FRU Number Description (' 01 3-0493-oox PCA ASSY BASIC LEVEL GRAPHICS 01 3-o496-oox
... .. . Crimson Field Service Handbook for SGI EnvironmentalPhysical Specifications This section contains environmental and physical specificatio
crlmson Drives .. . .. . . . .. .- .. .. - 0. .. .. .. FRU Number [k.cription 941 01 01 DRIVE DISK 1 .OGB SCS13.5’ 01 3-0570-001 DRIVE DISK ASSY 1 .O
fleM Senrice Handbook for SGI Field Replaceable Units ... ...e.. .. Monitors FRU Number Description ( 933OO40 MONITOR 16' SONY BNC DUAL SCA
:.:. .. .. Cables FRU Number Reld Servtce H~dbodc tor SGI Description ~~ 01 8-01 36-001 CBL ASSY CPU TO VO 0184285901 CBL ASSY EXT 13W3 TO 13W3
e Field Senrice Handbook for SGI Power Line voltage ... 104-132 VAC 200-240 VAC current ...
. . ,. .. .. .
Section 2-Configurations his Section contains the following configuration information for Crimson systems: Chassis configuration Slot assignments Co
.. Displaying the System Configuration Use the hinv (hardware inventory) command to display a list of hardware configured in the system. Execut
Field Service Handbook for SGI Chassis Configurations Crimson systems are configured in a single tower deskside chassis, which is the same singl
CrimsCn Field Service Handbook for SGI Chassis-Front View (without cover) .. ... I ,I/ I I 2-4 FD Great Eastern Technology 11/96
ReM Service Handbook for SGI Configurations . .. .. Chassis (Front View)-Comments 1. 2. 3. 4. 5. 6. 7. 8. 9. Fault and power LEDs. on-off switch,
Fidd Service Handbook for SGI .. .. Chassis-fIear View (without cover) J. I. :. .. .\ .. .. . . . - . . . . . . . . . . .. . . :::=;:::.:.v:: i::
Field Service Handbook for SGI Configuratlons Chassis Rear VieHF--Comments 1. Power supply circuit breaker controls input power to power supply
Reid Senrice Handbook for SGI Chassis-Backplane (rear view) 4321 14 13 12 11 10 0 I ... .- ... .-.. . ... : .. .. .. .. .. .. .."< ...
:. . L Configurations ReM Service Handbook for SGI Backplane--Comments 1. The Crimson system uses a multi-processor systems backplane (FRU# 030-01
. ... Crimson Chassis-PS3 Status Panel PCA Field Service Handbook for SGI 00 0 J -;+----- I hunm 0 PS-Comments 1. The PS3 displays status information
.. .:: Field Service Handbook for SGI Configurations 4. System power switch is used to turn power on and off to the system. 5. System status LEDs-T
-:_ .. .. CrlmsoCr Chassis-Card Cage Field Service Handbook for SGI 12345670 CGZ or 9 10 11 12 13 14 2-12 Q Great Eastern Technology 11196 4
Configurations Chassis-Slot Assignments The following table lists the slot assignments for the single tower chassis. Slot Board 1 lstVME 2 2nd VME
Slot Assignments-Comments 1. See table on previous page for slot assignments. 2. Card cage is located behiud the system bulkhead. 3. Conftgure
... .. Field Service Handbook for SGI Conlgurations CPU Board Crimson systems are configured with a single-processor IP17 CPU board, which is configu
Field Service Handbook Crimson Workstations Great Eastern TECHNOLOG'f Table of Contents Section I-Specifications Product Description ...
CfimsOn ' Reld Service Handbook for SGI CPU4P17 Component Locations I I CW aacibtor (50 MHz) CPU CW fur 2- 16 Q Great Eastern Technology 11/96
Field Service Handbook for SGI Configurations IP174omments 1. The IP17 CPU resides in slot 6. 2. Because the MIPS R4xOO microprocessor runs extremely
Crlmsocr Field Sefvlce Handbook br SGI ... Memory Crimson systems use 8Ons, 72-pin single in-line memory modules (SIMMs), which reside on the I
Reid Senrice Handbook for SGI Configurations Memory-Rules for Populating Memory Slots 1. Install eight SI"s at a time, populating all slots that
field Service H~dboolc for SGI I/O Board 1038 Component Locations ... 2-20 P KaQ3 Monitor PROM EPROM. f (0 Great Eastern Technology 1 1196 e
ReM Service Handbook for SGI Conflgurations 1. "he I03B board resides in slot 5. 2. The I03B has two SCSI controllers on-board. 3. The I03B has
Crimson Field Service Handbook for SGI .. ... .. Graphics Subsystems Crimson systems can be configured with seven different graphics subsystems: E
Field SenAce Handbook for SGI Configurnlions Graphics-MGl Adapter The MGl VME adapter adapts single-board graphic subsystems to the Crimson's
ClimsOn SGI Graphics-GRZ Motherboard The XS, xS24, and Elan graphics subsystems are configured with a GFU graphics motherboard. The GR2 can be configu
... Field Service Handbook for SGI coilflguranons 3. In graphic subsystems configured with one VM2 memory module, the vM2 must reside in location P14
ii Field Service Handbook for SGI Cdmson Section 24onfigurations Displaying the System Configuration ... 2-2 Chas
Crimson Field Service Handbook for SGI Graphics-Entry The 8-bit Entry graphics subsystem is configured with the following boards: 0 LC2 graphic boa
... ... Field Service Handbook for SGI Configurations Gmphics-XS The 8-bit XS graphics subsystem consists of the following: GR2 graphics motherboard
CfimsOn ' Reid Service Handbook for SGI Graphics-XS24 The 24-bit XS24 graphics subsystem consists of the following: GR2 graphics motherboard
. ._. Field Service Handbook for SGI Configurations Graphics-Elan The %bit Elan graphics subsystem consists of the following: GR2 graphics motherbo
crimson Field Service Handbook for SGI Graphics-€xtreme The Extreme (EX) graphics subsystem is a three-board graphics subsystem, which requires t
Configurations Field Service Handbook for SGI GraphiCs-VGXT The VGXT graphics subsystem is a four-board subsystem configured with the following boa
... . .. .. Crimson Field Senrice Handbook for SGI VGXT-Comments 1. To view the power-on diagnostics for the graphics subsystem, connect an ASCI
ReM Sewice Handbook for SGI Configurations 7. The DG1 board has five video YO connecton (from top to bottom): 0 GENLOCK SWC Output . Alpha output
CIimsOn Field Service Handbook for SGI GraphicHeality Engine The Reality Engine (RE) graphics subsystem is a three-board subsystem configured
L Field Setvice Handbook for SGI Configurations Monitors See the following table for compatibility information for monitors supported by Crimson
... . Field Servke Handbook for SGI Table of Contents Disk Drive1 GB 3.5" SCSl-2 ... .. ... 2-38 Sea
Crimson Peripheral Devices This section includes drive ID and jumpering information for the Sa peripheral devices supported by Crimson systems. ( D
Field Service Handbook for SGI Configurations .. SCSI Addressing The following table shows the typical drive IDS used for addressing SCSI device
Crimson Field Service Handbook for SGI .. Disk Drives-1 GB 3.5" SCSI-2 Seagate ST1 1200N scsl CQlmrm I Pill 2-38 '1 + 0 Scsl Rmrr I 1 00 TP
.. Field Service Handbook for SGI J2 Jumper Settings Setting Jumper . Description In Configurations Out Tp (2) Termination power Term. power to dr
.. Disk Drives-I GB 3.5" SCSI-2 IBM 0663E15 2-40 Field Service Handbook for SGI 1 \ ~~ ,''\\\\I \ 000 0000 00000000 12345676 Q Great Ea
Field Senrice Handbook for SGI Configurations Jumper Settings Setting Jumper Description In Out 1 SCSl ID (see below) 2 SCSl ID (see below) 3 SCSl
Disk Drives-2.4GB 5.25" SCSI-2 - IBM 0663 .. ... .. .. .. \I 0000000000000 0000000000000 Note: This disk drive consists of two 35" hard disk
.:::.:: .'...' SCSI Drive ID Use the table below and the illustration on the previous page to set SCSI drive ID for both &vias. Each dev
CrlmsOn field Service Handbook Rr SGI :... -.- -.-.-: .. :.:. .. Tape Drives-1.3GB 4mm DAT SCSI Archive E4320NT I =I’ 00000000000 on JP6 ::: 0000000
_. .. .. SCSI Drive ID (SW1 DIP switches) To use external SCSI addressing, set switches to drive ID 0. (- Drive ID switch 3 switch 2 switch 1 0 off o
... ... integrated Diagnostics Environment (IDE) ... 3-24 Running ID€ ...
::::::: ... . .. .: '. .. CllmsOn Field Servke Handbod< for SGI Tape Drives-5GB 8mm SCSI Exabyte EXB-8500 (Full Height) SCSloomaor I I' I
A i. .. -. .. Field Service Handbook for SGI SCSl Drive ID (DIP switches) Configurations Drive ID Switch 1 Switch 2 switch 3 (- 1 On off off 2 off On
CfimsOrr .. .. .. .. .. - CD-ROM DrivpMB Toshiba XM-3301 B I I ~00000000000~ 000000000001 J7 Jo 1 f -.- c 2-48 (D Great Eastern Technology 11/96 4
Reld Senrice Handbook for SGI Configurattons f .--.. .. SI Jumper Settings) Sating Jumper Description . In Out ID1 (see below) ID2 SCSl addressing (se
:.:.:+ _. .. .. .. .. .::::: .. .. .-
Section 3-0peration "his section is a quick reference to system level software used in rhaintaiaing and aoubleshooting Crimson systems. This se
fleld Service Handbook kr SO1 .e;:::: ... . PROM Monitor The PROM Monitor is finnware that resides in PROMS located on the CPU board. Use the PROM Mon
.. .. .. Field Service Handbook for SGI Operation Command Monitor To enter the Command Monitor, from the System Maintenance Menu, enter5 The system
.. : :.‘ PROM Monitor Environmentals Use &e pMtem command to display the following PROM Monitor environmentals and their ament values. To change
c.. . Reid Sewice Handbook for SGI Operation monitor Spemiies scan rate of graphics monitor, available settings include: 60 (60 MHz is default) 30 Ut
... Reld Service Handbook for SGI Table of Contents Section 5-Field Replaceable Units Part Number Nomenclature ... .. ..
Forcing the Console to the Diagnostic Port If you do not have control of the graphics console (monitor may be unreadable or blank and system will n
Field Service Handbook far SGI opetauon ._. . t.'. .. .. .. Booting the System Manual booting from the PROM Monitor allows you to select the b
;.; 1. ..._ . . -.. .. - . ._ .-... .. ...’ ... .. 3-8 inimate specifies the system init sate (also called run level). Use format intimate=r, where x
I ,” . .-.-. - -.-. .. .: .. .. .. .. +> Field service Handbook for SGI operation 3-9
ClimsOn 2::::: .. . . .. .. .. 3-10 ffj Field Service Handbook br SGI c (0 Great Eastern Technology 11196 *. ‘...
::... . . ._ .. .. Run Levels Run bvsl Description : \ 9 Single user mode 0 System is shut down or in PROM Monitor mode 1 Singleuser mode 2 s his is
.. . .. .. .. Standalone Shell (sash) The standalone shell (sash) contains commands used to perfoxm system maintenance. To boot sash: At the >&g
Field Service Handbook for SGI Operation .-... .. . . ... . .. - .. .. .. .. .. :_.. ... fx is a formatting and exercise utiIity used for basic maint
SGI .:.::: .. ::. On the boot sewer 1. Edit the/usr/erJinirdconffde. At the IRIX system prompt, enter vi. /u8r/atc/htd.cd 2. Locate the following
.. .. . .. Field Service Handbook for SGI Operation On the client system 1. To ‘set the netaddr environmental (in the PROM Monitor) using the client’s
CllmsOn . Reld Service Handbook for SGI .. .. ... . .. .. .. . .. .. .. .. Running fx After king one of tfu: above methods to boot fx. the system d
Operatton .:... . -. .. .. .. ... ._ . .. .. .. fx Commands fx offers the following commands auto badblock ucrcise Exits Er. During an fx session
. -. .. :... .. . _.. .. crimson Field Senrice H~dboolc for SGI The exercise commands perform the following functions: butterfly Performs buttcrfiy
I-- Operation Field Service Handbook for SGI Formatting and Labeling a System Disk Drive To format the disk drive: 1. Boot fx (see page 3-13 for pr
::x: ... . .. .. .. .. . ... .. CrlmsOn Field Senrlce Handbook for SGI Formatting, Labeling, and Repartitioning a Second Disk Drive To format the dis
flekl Senrice Handbook for SGI OpemtJon Exercising a Disk Drive 1. Boot fx (see page 3-13 for procedures for booting fx). 2. At the extended mode prom
.:.:.:. .. ... . ... .. Adding to the Bad Block List Iffxdiscovenabadblockonadiskdriveduringanexercise,youcanusefxtoadd the block to the disk's
Field Service Handbook for SGI Opemuon .-.:.: . .. .. -.-. Identifying Disk Drives Use the fx utility (hm the PROM Monitor or from IRIX) to identify
:...:. . .- .. .. .. .. .. Integrated Diagnostics Environment (IDE) The Integrated Diagnostics Envkmmat @E) for SGI systems is comprised of a set o
.. . .. - .. .. .. .. Field Service Handbook for SGI Operation IDE Commands To display a list of available IDE commands, at the DUGS: prompt, enter
-:: .. .. .. .. .. ~ .. .. .. ._... System Configuration Rags 0 Selecting tests to be run f Selecting amount of memory to be tested Selecting YO de
Field Servla, Handbook for SGI Operation IDE Flags m’ Memory: use to setup the area of memory to be tested. Note that IDE resides in the fmt four
._. .:.:. . .. .. .. .. .. .. t i CrlmsOn . Field Secvlce Handbook br SGI .d VME drives; selects the VME YO device to be tested. By default, the PI co
FhM Senrlce Handbook for SGI operation .. .. Using IDE to Test the System The following procedure illustrates how to configure and execute a comprehe
.:.:. ... .. .. . .. .. .. CrlltlSUl Reld Sefvka H~dboolc br Sol 5. Enable the write mode for testing disk and tape drives. At the DIAGS: prompt, fk
.. .. Field Service Handbook for SGI Operation Running IDETest Groups or Subtests To run an IDE test pup: / At the DUGS: prompt, enter I x testgroup
Field Service Handbook kr SGI Rebuilding the Kernel If the system does not boot or if the booting process hangs, the problim may be caused by a corm
.-...-. . . ._ .. . ... Testing Power Supply Voltages Operalion Use a digital voltage meter (DVM) and the voltage test points on the system backplan
.. .. .. To test the voltages on Crimson systems: 1. Shut down the operating system. 2. Turn off .the power to the system. 3. Turn off the power
Section 4-Troubleshooting This section contains the following flow charts for isolating failing 'field replaceable (- units (FRUs) on Crimson sy
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